Click Here To Download OTM Whitepaper

Communication is at the core of every business. We are in an age of ever increasing demands for instantaneous communication and global reach. The importance of telecommunications to an organization cannot be disputed. Advocacy based models of telecommunication are the only solution to the ever-increasing difficulty of navigating the complex telco environment of today.

CIO’s and the Technology Organization

Chief Information Officers are more than ever being tasked with delivering consistent technology quality to the business. The technology organization is no longer viewed as a support function. Progressive companies are now leveraging technology thought and leadership to enable business goals. These exciting changes are replete with opportunities for growth and change for IT leaders and their organizations.

Now, the bad news: CIO’s are being asked to use technology to improve the business while keeping existing systems and core infrastructure intact. The biggest challenge CIO’s face is the demand to be creative and innovative while at the same time keeping costs low and more importantly, predictable. Just to add a degree of difficulty, IT leaders are being asked to accomplish all of this with smaller staffs.

Telecommunications Industry Consolidation

The last half decade has been one of tumult in the telecommunications sector. The constantly changing environment has led to a collapsing of the number of companies and rapid consolidation in an attempt to compete on a national and international scale.

The consolidation that has taken place has led to many challenges for customers. The recent spate of mergers have led to a less competitive, more complex telco environment making it more difficult for customers to obtain the services they need at the best prices.

Even worse, due to the ever increasing size of their organizations, the carriers have become less agile, more prone to mistakes in pricing and implementation, and generally more difficult to deal with.

The CIO’s Telecommunications Quandary

The pace of change in the way we communicate over the past twenty years has been staggering. The PC, cellular, email and the internet have fundamentally changed the speed and nature of global communication. With the advent of MPLS networking, the promise of consolidated communications where everything is just another application on the network is at hand. The problem concerns how to make the great leap forward with the constraints of a limited staff.  You need to hire staff to maintain core systems that are most vital to the business. Even the largest IT staffs do not have all of the expertise in house to deal effectively with the telcos.

The problem with the inefficiency of the telcos is that it causes your team to be inefficient as well. Your staff does not have the time to negotiate the ever-changing, complicated telecom maze. Your valuable technical resources are being wasted as hours of their time are spent swimming against the giant telco tide of ordering, billing, and service issues. What  is the cost to your organization when your Cisco CCNA spends countless hours ordering a circuit or trying to get a downed circuit back up and working?

Outsourced Telecom Management: Help is on the way 

Digital Direction’s Outsourced Telecom Management (OTM) is a transformative process that leverages a unique mix of people and software to reduce costs while increasing operational efficiency.

You need a partner who can be flexible and adaptable when the carriers cannot. OTM takes on the burden of dealing with the telecom companies. Having an OTM partner also ensures the optimization of contracts and pricing. Digital Direction works entirely in the telecommunications world. We stay ahead of trends in technology and just as importantly contracts and pricing.

With OTM, your already stretched thin IT staff can remain focused on the business and use their core competencies to deliver the business value they were hired to provide.

Click Here To Download OTM Whitepaper