Unified Communication as a Service (UCaaS)

Unified Communications as a Service

Unified Communication as a Service (UCaaS) is now a viable alternative for many enterprise deployments. Persistence Market Research revealed in its latest report the UCaaS market will see a significant increase in deployment because the model mitigates costs associated with deploying a unified communication solution. UCaaS is the norm and has moved from the "early adopter phase" to the "early mainstream phase" for enterprise delivery.

As a general definition, Unified Communications includes presence technology, enterprise messaging, online meetings and video conferencing, brought together under one provider, put into one cloud, and managed on one IP network.

No matter the vertical or size of your organization, all businesses use several forms of these communication functions in their everyday operations. By consolidating these functions into one unified solution, you will achieve more holistic and integrative business processes that delivers long-term benefits.

IT planners should look for expanded global capacity, better customer service and project management, an expanded set of APIs, and the ability to deploy a richer set of UC functionality led by mobility and video.

So, where do you begin the UCaaS conversation? The perfect way to start the discussion is with Digital Direction. Our UCaaS expertise and working knowledge of the key vendors provides the best solution based on the best proven process. This process includes a dedicated team of experts, inventory creation, RFP development and management, vendor selection, and project management. We have been implementing UCaaS solutions since 2014.